Job description
$500 Hiring Bonus!!
Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Self-starting personality with an even disposition to effectively communicate with guests, team members, and community.
- Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies/rules of conduct, including personal appearance/grooming, attendance, and safe/efficient operations.
- Perform any other job-related duties as assigned.
- Respond to guests immediately upon entering the lobby, 10-5 Rule should be maintained at all times.
- Greets, registers, and assigns rooms to guests. Issues room key and room directions to Bellman or guest.
- Date stamps, sorts, and racks incoming mail and messages.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes changes as required for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone to ledger.
- Makes restaurant, transportation, or entertainment reservations, and arranges for tours.
- Deposits guests' valuables in hotel safe or safe deposit box.
- May be required at any time to fill in the job duties of either the reservationist or the PBX operator (review individual job descriptions).
- Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Madison, WI 53713: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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