Front Desk Agent - Towneplace Suites by Marriott - Springfield, MO

Full Time
Springfield, MO 65804
Posted
Job description

⭐⭐ Join our team! We are hiring Part-time Front Desk Agents at Towneplace Suites by Marriott - Springfield, MO. ⭐⭐

Towneplace Suites by Marriott is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

⭐⭐⭐ Front Desk Agents perform a combination of duties, including checking in and checking out of guests, while offering outstanding service to our guests.⭐⭐⭐

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔ Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

  • Takes the initiative to greet guests in a friendly and warm manner.
  • Registers and assigns rooms to guests.
  • Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
  • Transmits and receives messages using telephone, fax and switchboard.
  • Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests’ accounts.
  • Computes bill. Collects payment and makes change for guests.
  • May make, confirm and cancel reservations for guests.
  • Posts charges such as room, food, liquor or telephone by hand or machine.
  • May make restaurant, transportation or entertainment reservations for guests.
  • May deposit guests’ valuables in hotel safe or safe-deposit box.
  • Understands and enforces the hotel company credit policies.
  • Accounts for all cash and makes deposits in accordance with company policies.
  • Communicates effectively with other front office and hotel departments.
  • Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
  • Performs other duties and responsibilities as required or requested.
  • If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.

Job Type: Part-time

Pay: From $1.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: One location

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