Front Desk Associate

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

About the role...

The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.

What you’ll be doing...

• Welcome all guests into the resort with a genuinely warm welcome.
• Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
• Works effectively in a team environment.
• Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
• Maintain and improve the quality of guest service.
• Process all payments in accordance with established hotel policies.
• Provide information and assistance to all guests and visitors.
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
• Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
• Must be able to multi-task and prioritize departmental functions to meet deadlines.
• Assist in maintaining a professional and fun place for our guests which will help with guest retention.
• Maintains and controls safe while on duty, keeping detailed records of all transactions.
• Ensuring the hotel is receiving proper credit and payments for guest stays.
• Ensuring shift is balanced with the PMS.
• Perform cash drops for each shift worked and making sure the proper signatures and approvals are made.
• Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
• Provide ideas and suggestions for new products, services, technology and processes to ensure the company has a competitive position and in anticipation of changing customer needs.
• Maintain confidentiality of all guests and employees.
• Provide dynamic guest service to our guests
• Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Who we’re looking for...

• 
  One year of hotel front office experience is preferred, but not necessary.
• Preferred candidates will have experience working with hotel property management systems or equivalent experience.
• Must be able to speak and write English clearly and fluently.
• Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor.
• Must be able to communicate effectively with others, both verbally and written.
• Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.

Education:
High school graduate or General Education Degree (or equivalent education and experience) is preferred.

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

About Merlin Entertainments

LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.