Primary duties are to manage the front office, triage phone calls, scheduling, billing, filing, and assist with data entry and registration. Has good organizational skills and the ability to effectively communicate.

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  Completes activities such as (to include, but not limited to) filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
• Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.
• Utilizes technology tools effectively. Such as Electronic Medical Records
• Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
• Prepares patient charts as required and has all proper consents signed. (Non-Clinical)
• Appropriately schedules appointments and meetings.
• Adjusts and revises work schedule according to day to day requests.
• Addresses patient complaints in a timely and effective manner
• Keeps in constant communication with Office Manager and Senior Practice Manager.
• Provides administrative and clerical support when necessary.
• HIPAA Compliance – complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement.
• Maintains quality and correctness of duties performed.
• Participates in department’s quality improvement plan.
• Performs other duties as needed to ensure the office operations run efficiently.
• Maintains patient confidentiality and complies with HIPAA regulations
• Daily Tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Correctly schedules patient into EMR and bills appropriately.
• Acts as a messenger, when required
• Organizes the center’s calendars and is the liaison between medical professionals and patients.
• Other duties as assigned.

• High School Diploma or Equivalency
• 2-3 Years Medical Office experience required.
• Basic working knowledge of Microsoft Office (WORD, EXCEL)
• One year of experience in customer service or reception, preferably in a health care environment.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Knowledge of medical terminology and organization services.
• Outstanding verbal and written communication skills, customer service skills, phone etiquette and works well in a fast-paced dynamic atmosphere. Team-oriented mentality.
• Ability to multi-task and work independently while being detail oriented.
• Displays extraordinary customer service skills in person, telephone and written communications.

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities