This position is responsible for the overall success of the Night Audit Team at the Hershey Lodge. This position will provide supervisor support to the Third Shift Night Audit Team.

Job Functions:

• This position is responsible for orchestrating and expediting the Front of the House and Back of the House audit for Hershey Lodge
• Posting and balancing Room and Tax Charges
• Balancing all daily postings and activities
• Posting and balancing accounts receivable vouchers
• Preparing Daily Manager Report and running and distributing other operating reports
• Training of all new employees and doing the schedule for the Night Audit Team
• Responsible for overnight PBX functions
• Responsible for the ensuring that guests are treated with service excellence and the check in process and the check out process is done to the Standards of the Hershey Lodge
• Ensuring that complaints and problems are promptly resolved and requests for special services are carried out
• Conducting on-going training and support to the Night Audit Team

Basic Qualifications:

• 18 years of age or older
• Must have a valid driver's license
• High School Degree or Equivalent
• 1 year experience in front office or night audit position

Additional Qualifications:

• Familiarity with computerized Front Office Systems policies and procedures
• Keyboarding skills and PC familiarity
• Proven leadership experience
• Proven guest/employee relations, problem solving and organizational skills
• Must present professional image appropriate to the Hershey Lodge standards
• Must have ability to work independently and use good judgment
• Must be able to perform multiple tasks at once and establish priorities

Working Conditions:

• Physical requirements include standing up to 45% of the shift, walking, finger dexterity, hand/eye coordination, bending, stooping, the visual ability to perform detailed work at close distance, hearing and speaking.
• Normal schedule is 11pm to 7am. Weekends, holidays, and overtime may be required.
• Must also oversee the closing of the accounting period which occurs every 4-5 weeks on Sundays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer