Job description

Front Office/Certified Medical Assistant

Job Code: 1707- Reports To: Supervisor, Manager or Designee

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage and appointment scheduling. Performs patient care under the direction of the physician and supervision of the lead nurse in an ambulatory care.

The hours of this position will be Monday-Friday 8 am-5 pm.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Gathers patient data through interview and observation.
• Assists patients and families with preparation for examination.
• Assists the physician during examination and procedures.
• Provides routine treatments and administers approved medication types.
• Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Successful completion of Medical Assistant training from an approved technical school (or 5 years of verifiable applicable work experience in patient care setting) required.
Licensure/Certification
Maintains current BLS Healthcare Provider Certification — and-

Maintains current certification by one of the following agencies:

• Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com) e Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org) Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amtl.com)
• Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA) (www.arma-cert.org)

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting

The job description statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Type: Full-time

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• Clinic

Ability to commute/relocate:

• Orlando, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Vital signs (Preferred)
• EMR systems (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person

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