Job description

It's your time to shine here La Quinta by Wyndham Pharr North McAllen! We are looking for friendly & smiling faces to join our Award Winning Team.

Job Description: OVERNIGHT / AUDITOR

The La Quinta by Wyndham Pharr North McAllen is looking for a new member for our front desk staff. Full time and Flexible hours are available.

The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members.

A key responsibility for this position is to create Here For You experiences which leaves all of our guests feeling assured, settled in and optimistic about our brand. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the Wyndham Rewards program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the company’s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.

ESSENTIAL JOB FUNCTIONS:

• Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
• Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.
• Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
• Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts.
• Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller.
• Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services.
• Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log.
• Ensure lost-and-found items are treated with care, reported and stored according to company policies.
• Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest.

MINIMUM SKILL REQUIREMENTS:

• Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities.
• Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals.
• Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner.
• Excellent telephone skills particularly related to customer service and sales.
• Must be able to work with and secure sensitive and/or confidential material and information.
• Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc.
• Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance.
• Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.
• Must work well under pressure and remain calm during stressful situations.
• Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: $8.00 - $10.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
All team members are provided with protective equipment and adhere to proper sanitation procedures for work area.

Ability to commute/relocate:

• Pharr, TX 78577: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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