Front Desk /Customer Service Representative will serve as the liaison between customers, the sales team, and various departments; responsible for the coordination of special orders, managing the flow of goods and successfully resolving issues. This position requires covering front lobby- receptionist duties, the ability to multi-task and make sound decisions in a complex, fast paced environment with minimal supervision.

ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE:

• Receptionist for main lobby. Answer phones, operate Cisco phone system and transfer calls to specific phone lines. Check in and announce visitors.
• Work directly with Purchasing, Accounting, Sales Management and Warehouse Personnel to assist in researching and following-up on orders, customer questions, inventory inquiries and resolving customer related problems by successfully navigating and utilizing the AS400 System.
• Contact for key customers, performs administrative duties for key customers using Customer specific online portals, supplying item set up information using customer specific new item Forms
• Process orders for customers and sales/service personnel
• Coordinate special orders and special deliveries for both customers and salespeople
• Maintain, manage, and distribute various reports using Microsoft Excel, Word, Adobe and Sequel Viewpoint
• Data entry verification and filing
• General mailings
• High level of discretion pertaining to confidential information
• Administrative support during seasonal trade shows (i.e. front desk registration and check-in support and processing orders)
• Other related duties as assigned by the manager

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED
• Customer Service experience
• Detail oriented
• Good communication skills, ability to make sound decisions
• Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure.
• Ability to work with minimal supervision
• PC skills (Intermediate skill with MS Outlook & Word and intermediate to advanced skill with MS Excel), and data entry experience.
• Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy
• Flexibility with completing deadlines (Ex: Work late if necessary)

• High level of Professionalism, Customer Service Excellence and Confidentiality

• High sense of urgency, drive and willingness to do what it takes to get the job done
• Speaking clearly and with empathy in both positive and negative situations

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly handle items weighing up to 2 pounds lift and/or move up to 25 pounds, frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is exposed to hot/cold weather depending upon the season.
• The noise level in the work environment is usually moderate.

IND- High Priority

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well