Job description

If you have a passion for pet care and love working with people, we are looking for you! Our growing and fast-paced animal hospital is currently seeking a Client Service Representative (receptionist) to join our team. While working closely with clients and our nursing team, you will have the chance to put your love for animals to work while gaining experience in the veterinary field.

A CSR or receptionist focuses on excellent client service and excellent communication. He or she is the first and last contact with the hospital and key to creating first and lasting impressions. The CSR must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, a friendly, outgoing attitude and confidence to deal with stressful situations. Our client service representatives support veterinarians, technicians, veterinary assistants, and kennel staff in daily patient and client care. They communicate with clients in person, by phone, text message, and e-mail.

Educational Requirements:

• High school diploma or equivalent
• Experience in customer service is a MUST

Skills Needed:

• Ability to work in a fast-paced environment
• Computer literacy
• Understand veterinary terminology
• Exceptional customer service skills
• Keep accurate medical records, clerical work
• Educate clients
• Promote hospital products and services
• Support team members

Every member of All Creatures Animal Clinic plays an integral role in the client experience. We're looking for the ideal candidate who is committed to being a positive, productive member of our team. In addition, we are looking for a candidate who can commit to the following:

• On time for your shift, every day and every time.
• Client focused/centered
• Good listener
• Effective communicator

NOTE: All items mentioned above are intended to describe the general nature of this position. They are not intended as the full list of responsibilities, skills, and duties required

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We do offer curbside appointments to our clients.

Ability to commute/relocate:

• Lakeland, FL 33811: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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