Job description

At Holiday Inn Express®our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. You must have previous Holiday Inn Express experience to be considered for this position.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that matter to our guests and get them right every time.

The Holiday Inn Express & Suites is located Coon Rapids. We are looking for a Front Desk Agent to join our busy and professional team.

Qualifications

• High school diploma or equivalent.

• Previous hotel-related experience required.

• Previous hotel-related IHG brand experience required.

• Ability to communicate with the public, hotel staff, and management in a professional manner.

• Knowledge of surrounding areas and local events.

• Ability to understand and adhere to proper credit, check, and cash handling policies and procedures. Able to properly secure guest information.

• Ability to learn safety, emergency, and accident prevention policies and procedures.

• Skilled in the use of front office equipment.

• Knowledge of proper telephone etiquette.

• Ability to work a flexible schedule, including weekends and holidays.

Job Duties:

• Maintains an inventory of vacancies, reservations, and room assignments.

• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.

• Knows room locations, types of rooms available, and room rates.

• Registers arriving guests and assigns rooms.

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

• Coordinates guest room maintenance work with the engineering and maintenance division.

• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

• Knows daily activities and meetings taking place in the hotel.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Manages and resolves all guest complaints in a professional and courteous manner.

• Processes guest check-outs and handles monetary transactions.

• Maintains customers’ privacy.

• Maintains a high level of professional appearance and demeanor.

• Performs other duties as assigned.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

COVID-19 considerations:
Vacinnned staff is not required to wear masks.

Experience:

• Hotel experience: 2 years (Required)
• Opera PMS: 2 years (Required)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.