Job description
Echo Bluff State Park, nestled in a forest valley and surrounded by towering bluffs and the Sinking Creek, is the premier destination of the Missouri Ozarks. The exquisite panoramic views of towering formations made of Eminence dolomites draws thousands of visitors to the park each year.
Echo Bluff Hospitality offers a retail gift shop, full service restaurant and lodging in the Betty Lea Lodge as well as cabins and campgrounds. We are seeking an experienced Front Desk Supervisor to join and lead our Lodging team!
Summary of Position:
Provide exemplary customer service to all guests by being a knowledgeable information resource regarding area amenities and activities.
Responsibilities:
- As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs;
- Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy;
- Respond, in a timely manner, to email reservation requests;
- If called upon in an emergency, follow company processes for notifying management and dispatch services;
- Track and report data as requested by management;
- Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary;
- Other duties as assigned and as identified on duties checklist
Position Requirements:
- Must be organized and detail/task oriented
- Possess effective, friendly, professional communication style, both written and verbal
- Must be able to problem-solve quickly and effectively
- Must be able to work days, nights and holidays when necessary
- Possess basic computer skills in Microsoft Office
- Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public)
Echo Bluff Hospitality is an equal opportunity employer!
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