Job description

BE A PART OF OUR GROWING TEAM…..

We are currently seeking a Front Desk Supervisor to join our team at the beautiful Sheraton Hartford South located in Rocky Hill, CT.

Perks include AMAZING discounts on hotel rooms, company sponsored health plans, paid time off and opportunity for growth….see our full list of benefits below.

We are located at 100 Capital Boulevard, Rocky Hill, CT 06067.

The Front Desk Supervisor is responsible for the room department, including the front desk operations and to help ensure the overall guest experience for our hotel is held to the highest standards.

JOB RESPONSIBILITIES:

• Leads and motivates team members, managing daily workflow, providing communication and a positive work environment.
• Ensures clear communication with housekeeping of status of vacant rooms and rooms ready for occupancy.
• Remains highly visible and be readily available for guests at all times.
• Monitors and maintains guest experience to ensure overall high level of guest satisfaction.
• Supervises and motivates all team members. Carries out supervisory responsibilities of front desk agents in accordance with policies, training programs, and applicable laws.
• Orders supplies.
• Recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work;
• Appraising performance; rewarding and disciplining employees;
• Addressing complaints and resolving problems.
• Controls labor and expenses by ensuring proper staffing; productivity and inventory levels are consistent and accurate; evaluates, measures and tracks all service, performance and productivity standards.
• Maintains and generates data reports regarding budgets and service enhancements.
• Monitor all V.I.P.'s, special guests and requests.
• Supports night audit shifts as needed.
• Performs Manager on Duty shift on a regular basis.
• Exhibits a “hands on” management style and works shifts at the desk on a regular basis.

JOB REQUIREMENTS:

• Minimum of two (2) year’s supervisory experience in front office operations or a hospitality service-related field with high customer/client contact preferred.
• Experience in a franchised hotel property required; Wyndham experience preferred.
• Professional references from within the hospitality industry.
• Organized, goal oriented, self-motivated and energetic with a strong desire to achieve success.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations
• Ability to multi-task and establish priorities
• Ability to maintain organization in a changing environment
• Exhibits initiative, responsibility, flexibility and leadership
• Possesses a thorough knowledge of guest satisfaction and front office procedures
• Ability to use working knowledge of working environment to meet established goals and objectives
• Computer skills with the ability to learn front office system

In addition to a great work environment, our talented teams enjoy:

• Amazing room discounts at all company-managed hotel locations and major hotel brands
• Competitive compensation
• Bonus program
• Professional development and growth
• Paid time off for vacation, holiday, and sick
• Company-sponsored medical plans including health insurance, dental, vision, LTD, STD, and Flexible Spending Plans for Medical and Dependent Care
• Company-provided Life Insurance
• Commuter Benefit options
• Employee Assistance Program (EAP)
• 401k retirement plan

Become Part of the TPG Hotels, Resorts & Marinas Team……

TPG Hotels, Resorts & Marinas is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

EEO/VET/DISABLED

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Rocky Hill, CT 06067: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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