Job description

Hotel Skyler Tapestry Collection by Hilton and The Parkview Hotel

You've never been anywhere like Hotel Skyler Syracuse, Tapestry Collection by Hilton. In the serene and welcoming lobby, industrial minimalism meets soothing organic comfort. Retro and metro mingle cozily in one-of-a-kind guestrooms.

The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.

Front Office Manager

The Front Office Manager will manage all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Job Functions:

• Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints.
• Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Help maintain our outstanding reputation of Guest Satisfaction
• Cover front desk shifts as needed
• Focused on guest satisfaction scores and strategies to improvements
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training of all new team members are thorough and completed in a timely fashion
• Other duties as required and directed by the General Manager

Required Skills:

• Proficient communication (written and oral)
• Strong time management skills and attention to detail
• Be able to work independently and be self-motivated
• Handle customer concerns/issues and problem solve independently
• Desire to exceed customer expectations
• Supervisory Experience Required
• OnQ and/or Opera Property Management Experience a Plus

Why work for Hotel Skyler and The Parkview Hotel

• Flexible Schedule that allows for a work/life balance
• Paid Time Off
• Medical, Dental, Life and Vision Insurance
• 401K
• Team Member & Friends & Family Team Member Travel Rewards through Hilton

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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