Job description

Country: United States of America

WHAT YOU WILL BE DOING

Adheres to safe deposit box procedures/ operations and guidelines
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

Qualifications

High school diploma or equivalent (GED)
0-3 years of Cash Handling experience in a Retail or Banking environment
Ability to adhere to policies, procedures, and instructions of management
Ability to effectively ask questions and identify needs to enhance the customer relationship
Detail oriented with the ability to function in a fast-paced and changing environment
General Math skills
Superior customer service skills
Minimal physical effort such as sitting, standing, and walking
Actively seeks information to understand customer needs
Communicates clearly and precisely
Listens carefully and asks questions to clarify understanding
Displays a can-do attitude and willingness to learn
Proactively clarifies one’s tasks and responsibilities
Has basic understanding of organization’s flagship products and services
Can identify the risk return of products and services
Learns about and diligently follows established risk management policies, processes and procedures
Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change
Works effectively in team setting
Shows appreciation for others' help and lends a hand when needed to complete shared tasks
This is a Full Time position and the hours per week will generally be between 30 and 40 hours per week. The Recruiter for this position will be able to discuss the specifics of the schedule requirements and hours for this position. This is a non-exempt position eligible for overtime compensation calculated at 1.5 times your regular rate of pay for any hours worked over 40 hours per week, subject to all Santander policies and approvals regarding overtime

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy. To be considered eligible for internal posting, Santander employees must meet all eligibility requirements.
Meet the qualifications posted for the positions they are applying for
Apply online through the Company’s internal careers site for job posting
Complete 12 months of continuous service within your current position and be in good standing (rating of Achieved or better, not been placed on a performance improvement plan)
Please click here to see the full policy: http://thesource.sov.gs.corp/human-resources/careers-and-growth/hiring-internal-mobility/

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply . English

Primary Location: Boston, Massachusetts, United States of America

Other Locations: Massachusetts-Boston

Organization: Santander Bank N.A.

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