Job description

The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction. The GM should be an ambassador for the brand and the hotel, and provide leadership and strategic planning to all departments. The GM is responsible for managing an excellent guest experience and is required to manage between profitability and guest satisfaction measures.

Responsibilities and Required Abilities:

• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspections and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees and other departments.
• Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks.
• Is able to keep a proactive view of issues within the property, and be attentive in arriving at a solution before the disruption of the hotel functions occurs.
• Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receives concerns and issues from hotel guests and staff in an attentive, professionally-focused manner.
• Ability to effectively delegate tasks to the most qualified staff members.
• Ability to produce financial results in line with budgeted objectives.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Requirements:
General Manager Skills and Qualifications:

• At least five (5) years’ experience in progressive hotel roles.
• Previous Hampton Inn GM/AGM experience preferred.
• College degree, preferably in hotel management or similar major.
• Strong management skills of large teams.
• Developed time management skills.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.

• Competitive salaries
• Annual review with increase potential
• Additional benefits may be available

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Monthly bonus

Ability to commute/relocate:

• Akron, OH 44312: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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