Join our Operations Management Team!

Fox Rent-A-Car (a division of Europcar Mobility Group) is a benchmark for low-cost leisure car rental in the United States and worldwide. The US market is growing, and expansion is on the horizon.

In the role of General Manager, you will be responsible for the overall management and strategic direction of the assigned location, emphasizing the areas of Management of Customer Service, Operations, Human Resources, and Fleet Management and Maintenance. The General Manager is also responsible for optimizing the profitable revenue growth of the location with a strong sales focus and increasing the market share of the site through superior customer service.

You will:

• Support and motivate employees by providing resources and training
• Set goals to achieve company financial and service targets for location
• Instill Customer Service as a top priority for all employees
• Maximize revenue while minimizing and controlling costs
• Set goals for payroll expense to transactional volume; establishes schedules based on transactional volume
• Monitor sales practices to avoid deceptive sales practices
• Ensure the interior location is neat, clean, organized in presentation and that the working environment, in general, is a safe one
• Monitor the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained
• Participate in all phases of employee management, including but not limited to: recruiting, discipline, training, performance reviews, and scheduling
• Monitor and review pricing and availability of fleet while staying in tune with local market conditions to maximize pricing
• Other duties as assigned

Requirements:

• A minimum of a High School diploma; BA highly preferred
• A minimum of 3-5 years experience as a manager or supervisor
• Excellent managerial/supervisory skills
• Strong customer service skills
• Ability to evaluate employee and customer needs
• Strong organizational and time management skills
• Ability to learn all aspects of this role on-the-job
• Ability to work independently
• Ability to handle and solve problems in a professional manner

We offer:

• Employee Discounts
• Referral bonus paid Training and Career Development Opportunities. Benefits: Medical, Vision, Dental, 401kPaid Time Off, Vacation Time, and Paid holidays Great Company Culture and an Awesome Management Team!

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.