Georgia Military College Columbus campus is now accepting applications for a full-time Graduation Coach Assistant.

The Graduation Coach Assistant is responsible for supporting the Graduation Coach(es) in both academic and student account processes. This position will be the point of contact for financial aid services with the support of the Resource Management Office, along with being the VA School Certifying Official and the Tuition Assistance primary point of contact for our Active Duty students. This position will process weekly financial aid reports, daily Blackboard help tickets, quarterly course prerequisite reports, and quarterly student planner reports. The position will provide support for annual graduation ceremonies along with manage graduation application for degrees. In the event a Graduation Coach is absent, this position will be the required fill-in. Finally, the employee filling this position should always be working to support the Graduation Coach by mining the student body for those that need registration, those that need to work on payments, etc. Due to the expected growth and expansion of the Columbus Campus, this position will serve as part of the succession plan.

Primary Responsibilities:

• Pull weekly & quarterly reports to distribute to the graduation coaches in order to support current students. Add comments and notes to reports on a daily basis.
• Monitor student progress and alert the Grad Coach when there are students of concern, weekly refund report, weekly pending aid report, and state aid report, etc.
• Create VA files and certify students each term. Maintain the files for accuracy (ex: degree plans, courses, grades).
• Process degree applications from the graduation coaches and maintain accurate graduation participant list. Assist in planning the graduation ceremony.

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  Criminal background check and drug screen must be cleared before any candidate may begin working.

Georgia Military College is an Equal Opportunity/Affirmative Action Employer.

Minimum Required:

• Bachelor's Degree
• One (1) or more years in direct customer service and sales
• customer service, strong written and verbal skills, excellent phone communication, organization, intermediate computing

Preferred:

• Master's Degree
• Experience in customer service and sales through a phone call center
• Experience working with CRM technology