Job description
POSITION OVERVIEW:
This position requires strong negotiation and organization skills and good judgment, as well as the ability to work well with other departments and maintain strong interpersonal relationships both inside and outside the hotel. The primary responsibility is prospecting, selling and servicing all group business within assigned market segments for groups of up to 50 people. This role is to sell and service in accordance with the hotel's business/marketing plans, keeping detailed activity records and correspondence to meet or exceed budgeted rooms and catering department revenue goals. This role will also assist the Director of Sales or General Manager with any other needs as they arise.
JOB RESPONSIBILITIES:
Issue and review contracts for groups with 10 - 25 guestrooms.- Issue and review contracts for meetings, conferences and events of 50 people or less.
- Booking any business within a 2 week window and day-of pop ups.
- Analyze and estimate the total value of each piece of business and negotiate the best contract to achieve optimum revenue for the hotel.
- Respond to all correspondence from assigned market segments and individuals, and trace dates for reworking and follow up.
- Make personal visits, when necessary, to target areas and call on companies and associations located in a specific market or area.
- Provide excellent guest service to all clients.
- Rework and maintain old account files and solicit new accounts.
- Set-up and conduct site inspections and follow through.
- Attend trade shows pertinent to assigned areas and attend meetings, seminars and functions through membership in association.
- Perform general office duties and assist other personnel, as required.
- Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations.
- Maintain a positive working relationship with all departments and coordinate with relevant departments throughout group process.
- Develop new accounts by being inquisitive of accounts we have for "spin off".
- Stay abreast of industry trends and make recommendations of changes, which would affect operations.
- Maintain accurate forecast and recap information.
- Work on weekends and evenings based on demand.
- Meet sales goals as outlined by the Director of Sales on a monthly, quarterly, and annual basis.
OTHER REQUIREMENTS:
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
- Stand, sit, or walk for extended periods of time.
- Ensure a professional appearance, a clean uniform, and adherence to other company appearance standards.
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