Summary:

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

Guest experience agents are responsible for enhancing the guest experience. They are expected to support senior leadership by developing processes to enhance the guest experience, greet VIP’s upon arrival/departure, ensure VIP’s rooms are properly prepared for their stay and provide concierge services to the guest during their visit. They also coordinate and confirm that Crew reservations are processed correctly and assist with their check in and check out. Other responsibilities could include assisting guests with luggage, packages, recommending local attractions and reservations.

This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Guest experience agent.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This is not your typical career opportunity. This is the Hyatt Touch.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Flexible schedule availability to be visible during times when VIP’s may need assistance.
• System knowledge of Opera is highly preferred.

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Paid Vacation and Sick Leave
• 401(k)
• Paid Family Bonding Time
• Adoption Assistance
• Free Parking
• Referral Bonuses
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 6 complimentary rooms at any participating Hyatt location after 1 year of service
• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future