Job description
About Us
Austin-based EVO Entertainment Group is driving the evolution of entertainment as the nation’s leading and largest operator of cinema-entertainment centers with a portfolio of brands that includes EVO Entertainment, EVO Cinemas, EVO Live, Elevate Rewards, Times Square Grand Slam and ShowBiz Cinemas. The organization creates experiential entertainment destinations that offer a broad slate of activities including films, lanes, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars, while serving elevated cuisine from their scratch-kitchens and bars. The company currently employs 1,000+ team members and entertains 8 million+ guests annually across 164 cinema screens, 129 bowling lanes and more than 45,000 square feet of gaming and attractions space. With a relentless focus on an elevated guest experience, EVO has a way to play for all ages.
Job Description
Guest Experience cast members provide guests with efficient and courteous service. Assisting guests with lanes, games, and attraction experiences.
Responsibilities include but are not limited to:
Austin-based EVO Entertainment Group is driving the evolution of entertainment as the nation’s leading and largest operator of cinema-entertainment centers with a portfolio of brands that includes EVO Entertainment, EVO Cinemas, EVO Live, Elevate Rewards, Times Square Grand Slam and ShowBiz Cinemas. The organization creates experiential entertainment destinations that offer a broad slate of activities including films, lanes, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars, while serving elevated cuisine from their scratch-kitchens and bars. The company currently employs 1,000+ team members and entertains 8 million+ guests annually across 164 cinema screens, 129 bowling lanes and more than 45,000 square feet of gaming and attractions space. With a relentless focus on an elevated guest experience, EVO has a way to play for all ages.
Job Description
Guest Experience cast members provide guests with efficient and courteous service. Assisting guests with lanes, games, and attraction experiences.
Responsibilities include but are not limited to:
- Greet all guests as they enter the venue
- Knowledgeable and able to assist guests with lanes, games, and attraction experiences.
- Communicates and monitors equipment issues while upholding cleanliness standards of games and equipment
- Stock and maintain merchandise
- Completed safety training required for assisting guests with attraction experiences
- Able to clearly communicate safety risks to guests pertaining attraction experiences to maintain a low-risk environment
- Knowledgeable of upcoming events and promotions
- Maintain cleanliness of all common areas, including but not limited to, lobby, restrooms, countertops, hallways, trash receptacles, game room, bowling lanes, self-service stations
- Complete all opening, closing and side-work duties
- Performs other related duties as necessary or assigned
- Communicates effectively with management and co-workers
- Follow EVO Entertainment Group unform standards
- Upholds EVO Hospitality Entertainment Group standards
- Uphold all EVO Entertainment Group standards
Skills + Abilities included but are not limited to:
- Hospitality-minded attitude; friendly, outgoing, guest focused
- Able to take direction and work together as a team
- Work calmly and execute job duties effectively under pressure
Education + Experience + Requirements:
- Availability to work during holidays, nights, and weekends with increased hours during peak times
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
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