Job description

Description: Guest Services Agent
The Guest Services Agent position is responsible for interacting with guests to provide the best quality service possible by performing customer service functions related to guests, owners, and vendors.
Essential Functions:

• Maintains professional relationships with owners, guests, and vendors.
• Reviews, updates, and manages property notes and folios.
• Resolves owners and guest related issues.
• Coordinates and prioritizes maintenance requests of Property Care Spacesuits.
• Creates, closes, and modifies work orders and property blocks.
• Develops and maintains a trades vendor list and works closely with vendors to ensure completion of work order.
• Creates, modifies, and cancels reservations.
• Processes payments adjusts payment schedules and codes auto-payment exclusions.
• Revises reservation folios and property details in reservation management system.
• Changes rental rates and add fees.
• Adjusts pricing and discount codes.
• Updates reservation folios and property details in reservation management system.
• Quotes reservation pricing by using internal systems and property details.
• Creates account records by communicating effectively with owners and guests via reservation management system.
• Runs reservation and maintenance reports and monitors various system alerts daily.
• Stays abreast of the conditions and needs of each property.
• Troubleshoots customer service and maintenance issues.

Physical/Mental/Environmental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Sitting – 90% Walking/Standing – 10%. Required to stoop, bend, stretch, twist, and reach. Ability to occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Mental Demands: Problem solve, interpret, and meet deadlines.
Environmental: Indoor, climate controlled space.
Position Type and Expected Hours of Work
Full-time position. Varies based upon business needs. Ability to work weekends and holidays.
Requirements
Reliable transportation (Ability to reliably commute to and from work)
Work Authorization/Security Clearance
Must be eligible to work in the United States. Must pass a background screening.
AAP/EEO Statement
The Company is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements: Qualifications and Experience:

• Two years of experience as a Guest Services Agent, Receptionist, or Front Desk Agent.
• Strong organizational, communication, and time management skills.
• Basic working knowledge of Microsoft applications.
• Ability to multi-task and work in a fast-paced environment.

Job Type: Full-time

Pay: $17.00 per hour

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