Job description

The Holiday Inn Express Vernon Hills - Chicago NW is hiring a Front Desk Associate!

Join the team at the newly renovated and contemporary hotel - Holiday Inn Express Vernon Hills - Chicago NW where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success Holiday Inn Express has had in Vernon Hills has been thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:

Perks, Benefits and Incentives:

• Dedicated training and development, opportunities for promotion
• Additional monetary $$ perks like:

• Referral program for team members
• Everyone Sells –> Earn money for bringing in business to our properties!

• Hotel room discounts nationwide
• Flexible schedules

How do I make an impact on our team? Our friendly Guest Service Associates provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Keeping busy with laundry & related tasks during downtime
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)

Work Location: In person

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