Job description

Lodging Host Hotel Corp. is looking for Hotel Front Desk Agents/Night Auditors for our Holiday Inn Express - Royse City property. Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation.

If you have a knack for customer service and work experience in the hotel or service industries, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Maintain updated records of bookings and payments

Requirements

• Outgoing friendly personality and willingness to learn
• Ability to work in a fast paced environment at times
• Ability to self-motivate
• Must submit to pre-employment drug test and background check

In addition to medical, dental, and vision insurance, full-time employees can enroll in our 401(k) plan with employer matching. We offer paid vacation and sick time after a year of employment, and employees can enjoy free (in certain circumstances) or discounted rooms at other Lodging Host and/or IHG properties.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Employees are required to wear masks in high-risk counties only, pursuant to CDC guidelines.

Ability to commute/relocate:

• Royse City, TX 75189: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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