Job description
Sorrel River Ranch is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.
We are looking for a strong reliable Guest Services Manager to oversee our Guest Service department. You will work under the direction of our Managing Director.
QUALIFICATIONS:
- Provides direction and coordination for front office personnel.
- Directs and coordinates various services related to operations as required.
- Provides department managers with summary of activities during shift by preparing and distributing written log daily.
- Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.
- Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.
- Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests.
- Review daily accounts and reconciling/justifying all transactions for the day.
- Review all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
- Ensures the proper posting of resort room related revenue and taxes and verifies that all incidental charges have been applied.
- When covering on the overnight: assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day,
- Ensures the highest standards of guest relations, satisfaction, and contact.
- Manage and train guest service staff with positive attitude and spirit.
- Performs any other duties and responsibilities as assigned.
REQUIREMENTS
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
BENEFITS:
- Health Benefits
- 100% Life insurance
- Paid Vacation Time
- Paid Holidays
- Employee discount for friends and family.
- Employee discount on purchases and adventurers
- Working Advantage – Employee Perks Program
- Affordable Housing at the Ranch
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
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