The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Base Salary Start $50,000 - $55,000 / Year- Use our Daily Pay benefit and get access to your pay as you need it.

As the Guest Services Manager, you will act as the ambassador for Guest Services and the report property. You will also manage the Guest Services and Skier Services departments.

As the Guest Services Manager, you will:

• Compliance with all company policies and procedures.
• Manage Guest Services and Skier Services departments.
• Represents Westgate Resorts in a professional manner at all times
• Responsible for the hiring, advising, coaching, disciplinary actions, and termination of employees
• Staff training
• Provide exemplary customer service both personally and through his/her entire staff to resort guests.
• Ensure the staff takes complete and accurate phone messages for the Guest Service Reps.
• Keeps a shift logbook of all daily check-ins
• Responsible for assuring a smooth check-in and checkout
• Coordinate the support staff and their daily duties
• Interact between departments to ensure accurate resort information is communicated between departments
• Handle guest and employee situations in the departments and assist in solving situations for Guest Services and Skier Services departments.
• Other duties may be assigned.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Passion
• Work Ethic

• Associates degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 2+ years of supervisory experience preferably in hospitality but not required.
• Must be able to work weekends and holidays
• Must be flexible with schedule hours and/or days off
• Valid Driver’s License
• Excellent customer service skills
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United

Why Westgate?

• FREE Ski & Snowboard and Mountain Bike equipment Rentals
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• $2.00 in meals in Team Member Breakroom
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Employee Assistance Program (EAP)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.