Job description
At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.
If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!
We have an opportunity with OrthoCarolina for a Help Desk Analyst to work with our Information Technology Team.
This position is mostly remote but must be able to travel onsite or to clinic locations as needed or requested.
The Help Desk Analyst role provides day to day support services provided by the Technology Services team. The overarching goal is to ensure the support line and ticketing system requests are handled in an efficient and quick manner. This includes actively resolving end user support desk requests, established SLOs, and drive continued support function improvement. Extended/flexible work hours may be required to align to business activities and/or clinic support needs. Duties can include:
- As necessary, provide answers to customer caller inquiries regarding status updates and services, field escalations
- Monitor Service Desk for tickets in the queue and assign tickets to technicians as needed
- Performs onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend implement corrective solutions, including offsite repair for remote users as needed.
- Fields incoming support desk requests from end users via online tracking software, telephone and e-mail in a friendly and courteous manner.
- Provides escalation support for members of the team.
- Collaborates with Technology Services team to ensure efficient operation of the company’s desktop computing environment.
- Where required, administers and resolves issues with associated end-user workstation networking software products.
- Assign users and computers to proper groups in Active Directory
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:
- Competitive salary package
- Health, Dental, and Vision insurance
- Health Savings Account
- Life insurance
- Short/Long term disability insurance
- Tuition Reimbursement
- Voluntary Home/Auto insurance
- Voluntary Accident/Cancer insurance
- Voluntary Legal Shield/Identity Theft
- Health Advocate – Employee Benefit Resource
- 401(k) retirement plan
- Profit sharing plan
OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.
OrthoCarolina. You. Improved.
Employee Type
Regular
Qualifications
Skills
Education
Certifications
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