Join our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Job Overview

The Help Desk Specialist III provides in-depth desktop support to Deaconess Health System. The individual will be expected to troubleshoot, diagnose and resolve complex PC and network problems. In addition, this individual will be responsible for the following: provide training for other Information Services staff members in software troubleshooting, maintaining the Help Desk tracking software, and providing assistance to the Help Desk Supervisor as needed.

Job Duties

Responsible for providing PC Desktop hardware and software support to Deaconess Health System users.
Address any maintenance upgrades required.
Able to work to standards and document efforts.
Ability to work independently and prioritize incidents and requests based upon customer needs.
Demonstrates a strong sense of teamwork, professional appearance, solid oral communications and excellent customer service skills.
Utilizes and helps to maintain Help Desk tracking software.
Provide technical support, including routine maintenance and/or problem investigation/resolution for installed applications as assigned.
Analytical and problem solving skills.
Assists in developing and improving the Help Desk’s productivity and customer service rating.
Ability to answer the ACD telephones and respond accurately and courteously to customer inquiries.

What You Will Need

Troubleshooting Skills - Systematically analyzes reported problems or issues to resolve in a timely manner; Seeks additional and/or professional assistance when all efforts have been exhausted.

Technical Skills - Pursues training opportunities within the needs of the organization; Strives to continuously build knowledge and skills; Shares expertise with others.

Estimating - Ability to accurately forecast resource needs for problem resolution.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Quality of Work - Demonstrates accuracy and thoroughness in testing of changes or implementation of new functionality.

Why Choose Deaconess?

Deaconess is one of the largest, local employers in the tristate area and is consistently recognized as a leader in healthcare at the state and national levels. Compassion for patients and dedication to the community are core values of Deaconess and have been since our founding in 1892. We value our employees and offer an extensive benefits package. Throughout the Health System, we offer work environments that support professional development and personal success. Come join us and find a CAREER you can love.