Job#: 1302552

Job Description:

Description: The emphasis this is not a senior-level position but entry-level. Level III in the job title is based on the rate. High-volume experience is important. Candidates should have experience in large business environments. The location is Blue Lagoon. Contract to Hire conversion salary is between 25-27/hour. Position fully remote eventually hybrid. The candidate needs to live within commuting distance of Blue Lagoon. Tech support through phone emails chat 20-30 phone calls per day 10-15 emails per day. Windows Mac IOS troubleshooting. Entry level 4 week training period. Qualities needed: customer service experience able to multi task self starter good phone voice. Not required but plus: corporate service desk experience active directory experience certifications. The position will include both weekend and evening shifts. Provides first level IT support for all end-users via telephone email or chat. Troubleshoots and resolves hardware software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems application software desktop and laptop computers printers and networks. Years Experience: 5-10. Experience: Relies on extensive experience to plan and accomplish tasks. Leadership/Contributions: Leads and directs the work of others. Reports to: Director. Advanced Degree or Certifications: Yes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.