DeLallo is seeking candidates for a Help Desk Technician in our New Stanton office. This position is responsible for providing technical assistance to all end users, answering questions, maintaining incoming helpdesk requests, and resolving computer problems for users in person, via telephone, or from a remote location.

Deliverables

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
• Administer AD and keep inventory of all assets
• Configure end-user workstations and laptops for deployment
• Escalate problems as appropriate following help desk procedures
• Troubleshoot printers and end-device equipment
• Maintain records of daily data communication transactions, problems and remedial actions, taken or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
• Use advanced troubleshooting skills
• Provide Wireless Support to end-users
• Provide technical assistance and support to all end-users
• Must know Windows network/ad, Win7, Win10, MS Office
• Provide accurate and timely logging of problems and resolution for problems in Ticketing System
• Provide Printer Support
• Responsible for programming and troubleshooting of all mobile devices, i.e., telephones, MIFIs, and broadband cards

What We Offer

Hours/Compensation/Benefits/401K

• Competitive salary
• Full Time position
• Paid vacation or pay in lieu of vacation time, if requested
• Health, dental, and vision coverage
• 401K with company-match
• Monthly catered meals
• Company apparel
• 25% off DeLallo.com
• Verizon discount
• Opportunity for accident, hospital, cancer, critical care, short-term disability, term life and whole life coverage
• Company provided computer
• Growth opportunities

Company Overview

The George DeLallo Company was founded with the ideals of offering true authentic Italian foods with unmatched quality and consistency. The company has maintained a constant presence in the Specialty Food industry for over 60-years and is dedicated to offering the highest quality products on the market today as well as exceptional service. Whether it is found on traditional Italian grocery items such as olive oil, pasta, vinegar, tomatoes, or on our complete line of cured olives and antipasti, the DeLallo label guarantees consumers authenticity, quality, and consistency.

If you enjoy being part of a great team, demonstrate a strong work ethic, and excel at providing excellent customer service, we want to talk to you!

We are an Equal Opportunity Employer