Job description
NOTE: Onsite position, work location Pittston, PA
- START DATE: SEPTEMBER 12TH OR 19TH (TBD)
- SCHEDULE: 3:30PM - 12:00AM
- Training Hours: PAID Monday-Friday 9am-5:30pm (2-4 Weeks)
- Rate of Pay: $17.00
- We offer shift differential $1.00 per hour for all hours worked between 8:00pm-6:00am Monday-Friday and from 8:00pm Friday through 6:00am on Monday.
Ready to get back to work? Enjoy working with others? Have customer service or Call Center experience? Enjoy working with computers and technology? "YES", you say? Well, you've just made a WINNING choice & C3i Solutions, an HCL Technologies company is looking for YOU!!
As a Help Desk Analyst, you will be responsible for resolving incoming telephone, email, and chat requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Analyst - Help Desk role.
Education/Experience:
- High School Diploma or equivalent required
- Minimum of 2 years of customer service experience
- Minimum of 6-12 months of previous call center or computer support experience
Skills Needed:
- Strong Verbal/Written Communication
- Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
- Computer troubleshooting for clients/Finding solutions for clients
We've got A LOT to offer here at C3i Solutions, an HCL Technologies company but the EXPERIENCE starts with YOU!
*We look forward to helping you kick-start your NEW journey here with us!*
HCL Technologies is an Equal Opportunity Employer - EOE, M/F, D/V.
Job Type: Full-time
Salary: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Pittston, PA 18640: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Technical support: 1 year (Required)
- Computer Troubleshooting: 1 year (Preferred)
Work Location: One location
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