As a BDC Representative, you’re one of the most important team members at Honda of North Richland Hills. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.

We’re looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)

What You’ll Do:

• Communicate effectively with Sales and Service guests according to their preferred method of communication
• Respond to guest and team inquiries in a timely fashion
• Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
• Contact all ‘no-shows’ to reschedule any missed appointments
• Schedule prospective customers for test drive opportunities
• Provide order status updates, appointment reminders and handle recall campaigns
• Drive yourself and the team to maintain a super work environment and get better every day

What You’ll Need:

• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Strong communication skills with both Norm Reeves staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Free training opportunities
• Advancement opportunities
• Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
• 401k with Matching Contribution – 25% of the first $4,000 deferrals annually ($1,000 maximum)
• Paid vacation and holidays
• Medical (PPO), Dental (PPO & HMO), Vision and complimentary Group Life Insurance
• Employee Referral Bonus Program
• Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
• Generous Company Partner Discounts on sales, service and parts at our many locations

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