Job description
Big Machine Distillery is a Nashville-based company home to high-quality spirits and top-level customer experience. Our award-winning products include Big Machine Platinum Filtered Premium Vodka and Clayton James Tennessee Whiskey. Our tasting rooms provide an inviting atmosphere where guests enjoy a more intimate level of Nashville’s finest spirits and entertainment. Big Machine Distillery has a brand association with the highly successful Big Machine Label Group, which houses many of the biggest music artists in the world. Our spirits, hospitality, and dining experiences are on the path to reaching those same levels.
Description:
Hosting at Big Machine Distillery ensures in the smooth functioning of the tasting room and restaurant. A critically important role, the Host serves as the first point of contact between our staff and our customers. Duties include but are not limited to:
- Greeting customers, in a welcoming manner, upon entry and either seating them or informing them of wait times.
- Keep an up-to-date waitlist and seat them in the appropriate order.
- Answering customer questions about our products and our menu.
- Assisting staff with bussing, food running, and dishwashing when needed.
- Working collaboratively with Front of House staff to ensure a smooth flow of the customer experience (seating, ordering, dining, checking out, etc.)
- Communicating with Management and staff about any customer needs and issues.
- Answering the Phones, taking reservations, quoting wait times
- Confirm reservations the day of or the day before.
- Support FOH staff when possible.
- Stand for long periods of time
- Any additional task asked of you by management
Qualifications:
- Night and Weekend availability required
- Friday, Saturday, and Sunday availability required
- Ability to multi-task and prioritize well
- Host/Hostess experience preferred
- Ability to maintain a positive attitude in a fast-paced, customer-facing environment and be a team player
- Knowledge of Open Table (preferred)
This is a part-time position. Schedule to be determined by Management depending on facility needs.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Physical setting:
- Bar
- Casual dining restaurant
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Nashville, TN 37204: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to work Fridays, Saturdays, and Sundays?
Experience:
- Restaurant experience: 1 year (Required)
- OpenTable: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
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