Job description

San Pedro Fish Market is a family owned and operated business that celebrated its 65th Anniversary in 2021. We've learned a few things along the way but the one thing that hasn't changed is our commitment to take care of our people, our guests and our community. We are always looking for good people to join our team and help us continue to Celebrate Food & Family for another 65 years!

Join the Family. Join the Fun.

At San Pedro Fish Market, the Host/Hostess must welcome and greet all guests upon arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes. Maintain the flow of the restaurant so as to not overwhelm any given area and the guest experience is not compromised. To thank every guest as they depart. This position requires a team oriented, well-spoken and organized individual with the ability to be proactive in a fast-paced environment. All position responsibilities must be performed in accordance with city, state, federal and Company policy.

San Pedro Fish Market is proud of our diversity, and we do not discriminate against employees or job applicants based on how they wear their hair, or any other personal attribute. Some positions must follow industry standard safety and hygiene guidelines in accordance with state and federal policy. Please promptly speak with any member of management, if you have any questions regarding this information, or any other matter you feel is important.

HOST/HOSTESS POSITION DUTIES AND RESPONSIBILITIES

1. Grooming, Dress Code and Work Attitude:

• Report to work appropriately dressed and groomed for your position, in accordance with the Employee Handbook.

• Maintain a polished and professional appearance at all times throughout the work shift.

• Always present a professional, warm, welcoming, and approachable demeanor, with a positive attitude, (towards all) throughout the work shift.

2. Compliance and Service:

• Warmly and graciously greet all guests upon arrival.

• When possible, open the front door for guests entering or leaving the restaurant.

• Effectively work the computerized seating and reservation system (OpenTable) and provide guests with an estimated waiting time.

• Accommodate special seating requests for guests whenever possible.

• Answer phones with correct phone greeting and direct call to the appropriate person or take messages.

• Maintain the cleanliness of the host station and front entry of the restaurant.

• Perform opening, closing and side work ensuring that the opening and closing checklists are accurately and efficiently completed.
• Thank guests as they leave and invite them to return.

• Comply with all city, state, federal and Company food and beverage regulations, alcohol control policies, sanitation guidelines, and safety policies. Promptly report violations or concerns to management.

• Other duties as assigned by management.

EDUCATION AND CERTIFICATIONS

• High School Diploma or equivalent.

• 1+ year related experience in a similar work environment.

• Bi-lingual (English/Spanish) highly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Flexibility to work nights, weekends, holidays and overtime.

• Ability to communicate professionally and effectively with others.

• Ability to read, write, and comprehend English.

• Ability to read, interpret, and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR, and payroll.

• Basic math skills and the ability to manage cash, process credit cards, and work the POS.

• Basic computer skills, including Internet use, E-mail, and typing skills
• Ability to use the Company's timekeeping system and point of sales system.

• Ability and willingness to learn and apply new work skill sets and concepts.

• Working knowledge of city, state, and federal hospitality laws and regulations.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Host/hostess: 1 year (Preferred)

License/Certification:

• Food Handler Certification (Preferred)

Work Location: One location

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