Job description
$12 hourly
Responsibilities:- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
Our Sleep Inns are located in Charleston, Cross Lanes, and Teays Valley. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and best service.
Charleston - 2772 Pennsylvania Avenue, I-79 exit 1
Cross Lanes - 15 Goff Crossing Drive, I-64 exit 47
Teays Valley - 1211 Liberty Park Drive, I-64 exit 39
Harding's Family Restaurant - 2772 Pennsylvania Avenue, I-79 exit 1
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