Job description

IPD Hospitality

Room Attendant Job Description & Expectations

Position Title: Room Attendant

Reports To: Hotel General Manager; Executive Housekeeper

Primary Job Function: The Room Attendant will work concurrently with the General Manager and the Executive Housekeeper to clean and service guest rooms and other designated areas of the hotel.

Duties and Responsibilities:

· Clean and service assigned rooms and/or areas according to established standards (5 Ways of Clean) and procedures to include making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.

· Ensure all rooms are cared for and inspected according to standards

· Replenish amenities according to operational standards

· Perform rotation cleaning duties as assigned by Executive Housekeeper

· Wear safety protection equipment as provided to keep in line with department regulations and any local legislative requirements

· Greet and acknowledge guests

· Notify supervisor when service is complete so that rooms may be sold or occupied

· Notify supervisor if guest room is unable to be serviced

· Document and report to supervisor if a guest room is in need of repair or damage has been done

· Keep housekeeping cart properly stacked with supplies such as cleaning agents and cloths

· Transport dirty laundry to the washing area in a timely manner

· Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor

· Respond to guest complaints, special requests and take action to ensure guest satisfaction

· Monitor and control supplies and amenities and minimize waste within all areas of housekeeping

· Report, turn in and/or log all lost and found items according to established procedures

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· May regularly assist with deep cleaning projects

· May assist with other duties as assigned

Management Contributions for Success:

· Providing training on the 5 Ways of Clean

· Provide feedback after a room inspection

· Assist with any training that may be required to enhance job performance

Qualifications and Requirements:

· Basic reading, writing and math skills

This job requires the ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds and the ability to push and pull

· Prolonged standing and moving about the hotel

· Frequently handling objects and equipment to maintain the facility

· Frequently bending, stooping and kneeling

· Able to work alone as well as being a team member

· Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Lubbock, TX 79416: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Preferred)
• Floor care: 1 year (Preferred)
• Cleaning: 1 year (Preferred)
• Writing skills: 1 year (Preferred)

Work Location: One location

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