• Payroll - Performs a number of review duties within the payroll process including: payroll close, payroll distribution, Attendance Tracking, vacation/PPT time and perfect attendance calculations, may review and recommend payroll adjustments, edits time cards for errors
• Perform interview, process and track applicant pool for hiring
• Responsible for tracking all attendance for non-exempt employees and ensure policies are followed in relation to attendance
• Performance Management – Provides management with information required to complete and administer performance reviews for the staff. Process Form 100s for approved salary increases
• Assist Managers, Supervisors and employees on interpretation and fair application of policies/procedures to ensure consistency
• Conduct orientation with new hires to provide resourceful information concerning benefits and ergonomics/safety
• Administration and communication of Company Benefit programs
• Provides timely written and verbal communication to management on various Human Resource issues
• Assists with development and implementation of effective reporting systems
• Assists in maintaining the smooth operation of the support area
• Maintains good public relations
• Administration – Using eVerify processes I-9 Forms and documentation for accuracy; signs completed I-9s, checks Rehire-Reinstatement Forms, reviews employee referrals and ensures compensation is accurate.
• Responsibilities will include business process change as well as the implementation of new products, services and technology
• Assist with analyzing and reporting on customer survey results
• Provide support to other work streams, providing information on business related queries, reviewing output from the business perspective, analyzing and resolving business issues, and representing the business in workshops etc.
• Lead internal team members and external clients in assessing client business processes, methods, systems and procedures and make recommendations for improvement
• Assist with creating communications and provide feedback on messaging to core team
• Attend Train the Trainer as required in order to provide direct support for Trainers during End User Training delivery as appropriate
• Assist with executing UAT testing
• Manage audit responsibilities around Critical Care, Agent Assist and Escalation reports
• Conduct periodic review of knowledgebase job aids and/or work processes
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

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  Ability to project and convey a positive, concerned, and professional image to applicants, trainees, and employees
• Ability to establish and maintain effective working relationships with management/supervising personnel, and subordinates
• Ability to read, analyze, and interpret professional journals, federal regulations, and training manuals
• Ability to respond to inquiries or concerns from trainees or other employees
• Demonstrated knowledge of employment law at federal and state levels
• Demonstrated ability to resolve conflicts and address employee/management concerns to achieve win-win results
• Ability to maintain a well-organized work area
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

GC Services is an equal opportunity employer: M/F/Disabled/Vet