The City of Richmond Department Social Services is seeking a qualified candidate to fill the position of Human Services Supervisor in the Division of Economic Support and Independence (ES&I). The incumbent is responsible for providing supervision to a team of Human Services Technician, Seniors and ensuring the accomplishment of service delivery goals related to benefit programs established by the federal, state, and local government.

• Providing supervision and ongoing training to a team of Human Services Technician, Seniors who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD), Energy Assistance, etc.;
• Providing training and ongoing development activities to newly assigned Human Services Technician, Seniors staff members and assess performance on a regular basis;
• Reviewing and analyzing case activity for policy compliance and payment accuracy;
• Oversight of case-processing, case management, and service delivery by employees;
• Coaching and mentoring employees and documenting performance;
• Participating in the hiring process for staff;
• Researching case histories and authorizing actions and maintaining statistical data;
• Acting as liaison to external and internal organizations and the general public;
• Compiling and analyzing management reports on workload distribution and performance standards;
• Ensuring quality customer service.

**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, social work, or a related field;
• 3 years of experience in human services or a related field;
• Supervision experience preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required

• 2 years of supervisory experience preferred.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.