Job description
- Bachelor's Degree or equivalent
- 3 years overall experience with a minimum of 2-year relevant experience in HR, Recruiting, Mobility, Immigration or Tax
At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Immigration is looking for a smart, passionate candidate to create new service offerings and consult on product development for the organization. Immigration is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages global immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.
As an Immigration Specialist, you will support designing a new program that centers on individuals that have not previously been supported by the Immigration Team, including refugees and humanitarian-based immigrants. This role is a critical position that will entail customer experience consulting, contributions to larger global initiatives, and engagement with external partners including nonprofits. The ideal candidate will partner with other Amazon Immigration team members to help support multiple geographies with data tracking, communications development, stakeholder engagement, and voice of the customer work.
Key job responsibilities
Specific responsibilities include:
- Support global cross-team coordination and be able to swiftly prioritize based on severity level.
- Provide consultative support to the Immigration team and HR stakeholders on the current customer support program, dive deep into areas of improvement, and implement solutions.
- Review and audit program data to support with weekly project updates and monthly business reviews with stakeholders on health, key initiatives, and future planning.
- Enable effective decision making by retrieving and aggregating data from multiple sources, and use this data to facilitate change within the current program’s immigration service offerings.
- Develop standardized processes as it relates to manual work through the creation of standard operating procedures that can be used for best practices. Coordinate with partner teams to improve current policy offerings and make recommendations for additional immigration benefits that will drive customer satisfaction.
- Partner with program leads for assigned reports, tasks, or other coordination efforts.
About the team
Amazon's Immigration team is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages global immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.
- Immigration experience preferred
- Proficiency with Microsoft Office
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