Job description

Are you passionate about finding and stopping fraud?

Do you love customer service and you are driven to go beyond the basics?

This might be the position for you!

The Fraud Operations Specialist position requires the ability to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.

Duties & Responsibilities:

• Receive inbound calls from customers that flagged fraud in their accounts.
• Monitor real time queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks.
• Identify fraudulent transactions and cancel them from further processing.
• Resolve high risk alerts within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Determine existing fraud trends by analyzing accounts and transaction patterns.

Shifts: Shifts vary, and cover hours from 12:00 PM – 11:00 PM EST, 5 shifts per week, any day of the week. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most Specialist are required to work at least 1 weekend day per week. The Customer Protection department is open 363 days/year (closed Thanksgiving and Christmas).

Location: Remote, maximum 4 hours distance from Atlanta, Georgia.

Skills & Qualifications:

• 2+ years of experience in fraud and banking or related
• Working knowledge of fraud detection tools
• Availability and willingness to work on weekend and outside of the “standard” work day.
• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Team player capable of learning and sharing knowledge in global team environment working closely with Customer Protection Manager
• Demonstrated effective communication both verbally and in writing
• Bilingual – Spanish speaking candidate preferred

At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation.

Job Type: Full-time

Schedule:

• Evening shift
• Weekend availability

Application Question(s):

• Are you available to work shifts between 12PM and 11PM ET?
• Are you within 2 hours distance from Atlanta, Georgia?

Experience:

• Fraud: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

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