Information Systems Technician
Job description
Purpose: Responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. The IT Technician shall assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support.
Responsibilities (include but not limited to):
- Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
- Installing and configuring application and operating system software and upgrades.
- Troubleshooting and resolving complex issues.
- Working with other teams to identify root causes of issues and their resolution.
- Multiple device configuration including personal device support and configuration.
- Removing old equipment and performing data migration to new machines.
- Analyzing user needs for business applications. Researching alternatives and proposing solutions.
- Coordinating hardware and software system installation and ensuring specifications are met.
- Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base.
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
- Analyzing and making recommendations for hardware and software standardization.
- Creating (provision) and maintain mobile devices (NIPR, SIPR and Gray).
- Scheduling, administering, and troubleshooting video teleconference (VTC) suites
- Providing a monthly summary report of actions taken under this Task Order.
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