Job description

DISTRICT HEALTH DEPARTMENT NO. 2
Job Posting

Job Classification: One (1) Full-Time Information Technology Asset Manager (Non-Union)

Base Site: West Branch

Grade: Salaried/Exempt

Rate of Pay: $44,750.00/Annual

The qualifications listed below are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

General Summary
Under the supervision of the IT Director, serves as the first point of contact for staff seeking technical assistance via ticketing process, over the phone or email. Performs remote troubleshooting through diagnostic techniques and pertinent questions, determine the best solution based on the issue and details provided by staff, walk staff through the problem-solving process, direct unresolved issues to the next level of support personnel, provide accurate information on IT products or services,

Duties

• Manages, inventories, controls, and protects the organization's IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the IT

Asset Manager supports the organization's asset management strategy.

• Aids IT Director to improve system imaging processes and procedures. Supports and implements these procedures to ensure that devices are available to support a consistent, positive, end user experience.
• Perform actions related to mobile policies, sign-on policies, mobile devices, and Okta

Mobile. Mobile admins have the following permissions: Manage mobile devices. Manage mobile policies.

• Provides technical support and assistance to customers, whether on the phone or in person. The primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with.
• Troubleshoot concerns with a computer, software, or other asset and resolve the issue to maintain the functionality of the system to be in line with business goals. Escalate problem situations for prioritization and resolution.
• Support and carries out day-to-day activities that are related to the maintenance, financial planning and record keeping, physical distribution and logistics, within then organization.
• End-user training and workforce development on utilization of technology to gain effective and efficient workforce.
• Other duties as assigned.

Education/Experience

• Associate degree or equivalent with previous working experience as an IT Help Desk Technician supporting desktops, laptops, peripherals, and printers. Bachelors degree preferred.
• A+ certification.
• Network Plus or CISCO Certified Network Associate (CCNA)
• Strong VM ware experience.
• In-depth knowledge of computer systems and mobile devices.
• Hands on experience with diagnosing and resolving basic technical issues

• Excellent communication and interpersonal skills. Ability to work with diverse individuals with cultural competency.

Preferred:

• Strong Office 365 knowledge, certificate.
• Microsoft Azure or Amazon web services.
• MWARE Expert certification.
• Mitel VOIP experience.
• Print services/secure printing.

Other Requirements

• Valid Michigan driver’s license, own means of transportation.

Physical Requirements
This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements:

• Lifting and moving computer equipment weighing up to 25 lbs.
• Bending, stooping, crawling and climbing to install computer cable and equipment.
• Ability to operate office equipment.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.

District Health Department No. 2 is an Equal Opportunity Employer

Job Type: Full-time

Pay: $44,750.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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