Job description

Join our team as a National Sales / Customer Service Coordinator!

We are looking for a dedicated individual to join our National Inside Sales department . This person will handle a very high volume of incoming customer calls and must have the ability to multi-task to input the incoming sales orders concurrently. This person must be able to learn and have good knowledge of the equipment and product lines to convey the appropriate information to the customer.

Location for this position is Hybrid (Cypress & Remote)

Responsibilities

• Receives a high volume of sales calls from customers requesting assistance in regards to availability, pricing, and inputting orders
• Inputs quotations into SAP in order to provide customers with adequate pricing and accurate availability. All quotations must be saved in SAP
• Follows up on the Open Order Report twice a week which consists of following up on back orders with inventory to ensure accurate lead times. All orders on hold need to be followed up with customers for accurate processing of orders, and supply manager with copy of report with detailed notes once a week
• Inputs sales orders to ensure correct pricing, payment terms and incoterms while providing accurate availability of product
• Contacts and notifies customers of any pertinent changes made to the sales order received and provides order confirmation
• Supports the Outside Sales force assigned within assigned region
• Performs other duties that may be assigned

Qualifications:

1-3 years of customer service experience which includes researching and resolving problems.

Previous work experience in a call center environment highly preferred.

Required Skills and Abilities:

• Excellent written and verbal communication skills
• Proficient in MS Office, specifically Excel and Word
• Knowledge of SAP software desired
• Team player but also able to work independently
• Excellent work ethic
• Detail oriented
• Highly organized
• Strong Multi-tasking ability
• Must have the ability to read and interpret documents provided by the manager such as policies and procedures, product binder, etc.
• Ability to calculate customers’ discounts while applying appropriate freight percentages to sales orders is required.
• Must have the ability to understand customers’ concerns and complaints, and apply common sense to resolve difficult situations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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