Insurance & Selfpay Account Receivable Team Lead (Remote)
Job description
ESSENTIAL RESPONSIBILITIES:
- Review and update patient demographics and payer information as necessary for the completion of claims payment.
- Follow-up on open balances listed on monthly Patient AR reports, such as calling the patient to collect their balance in full or set up on payment arrangements.
- Verify balances to turnover to the designated collection agency and update the account as turnover to collections.
- Responsible for printing patient statements.
- Generate correspondence to patients, such as itemized statements or patient payment receipts.
- Document all communications regarding account balance follow-up in the patient account.
- Attend in-services, seminars, and webinars for additional education and performance improvement.
- Responsible for taking Care Credit card payments for other departments.
- Responsible for taking care of Bankruptcy information.
- Responsible for obtaining a death certificate or obituary to take deceased patient adjustments
- Responsible for reporting collection payments to appropriate collection agencies.
- We are training new employees as well as answering questions for new and existing employees.
- Responsible for reviewing/approving bad debt not placed adjustments and small balance write-off adjustments.
- Responsible for taking cash pay discounts when appropriate.
- Regular and reliable attendance is required.
Education/Experience:
High school education or GED with a minimum of two (2) years experience in accounts receivables collections preferred.
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