Job description
Insurance Technology Systems Specialist (Remote)
Company: PCF Insurance | Salary: Highly Competitive (DOE) + benefits
Job Type: Full Time, Remote | Location: Remote (anywhere in US)
About the Role
The Insurance Technology Systems Specialist will help internal and newly acquired nationwide agencies to fully leverage their existing agency management software through effective administration, implementation, training, and troubleshooting support. This will include assisting with transition and conversion processes for agencies from older or non-standard software to the Agency Management software (Applied EPIC or Vertafore AMS360).
In this role, you will:
- Collaborate in a team to ensure the product is understood, and lead testing and acceptance efforts—including the triage of any errors and reports from end users concerning use and adoption.
- Designate when a product is ready for release by working with the business and partner agencies to conduct training and to provide documentation.
- Complete various setup, configuration, conversion, and activation tasks
- Analyze, validate, and document business organizational and operational requirements
- Facilitate involvement and initiatives in User Acceptance Testing to ensure the design and development of application(s) satisfies business requirements
- Successfully define and translate business processes and procedures as they relate to the overall project objectives
- Design test plans, scenarios, scripts, and procedures in the preparation for implementation
- Document and report software defects
- Coordinate with project teams to map system functionality and provide gap analysis
- Support and participate in daily/weekly status reporting
About You
You:
- Have a knack for training others (in group or one-on-one settings) to succeed with complex software
- Have a track record for navigating multiple time-sensitive requests successfully
- Thrive in a fast-paced environment
- Are a strong and effective communicator (verbal and written)
- Are excellent with time-management
You have:
- High Level of expertise in: (1) Applied EPIC and\or Vertafore AMS360, and (2) Other AMS systems (TAM, Sagitta, Ezlynx, Vision, Hawsoft, etc)
- 3+ year's relevant work experience
- BS degree or equivalent service and field experience
- Agency management systems transition and conversion experience
- Project management experience
- Proficiency in Microsoft Word, Excel, Visio and PowerPoint
- Certifications a plus
About Us
PCF Insurance Services is a Top 20 U.S. brokerage firm that provides insurance solutions for our clients - we do this by using our expansive network of Agency Partners to match our clients with the specific insurance agencies that can fill their unique insurance needs. PCF Insurance Services was recently named #118 by Inc. 5000 Fastest-Growing Private Companies in America. PCF was also named #1 by Utah Business Fast 50 as the fastest growing business in Utah for 2022 and 2021.
We are also the #1 largest active acquirer in the Nation.
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