**This is not a remote position**

Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry?

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you.

The Right Fit

Our Central Client Services Specialist will be crossed trained in Scheduling and Insurance Verification best practices. In the Insurance Verification role, you will be trained to effectively investigate benefits and eligibility with insurance plans throughout the country. In the Scheduling Coordinator's role, you will be trained to effectively schedule across multiple clinics and providers throughout the valley. Our team members have the right skills to thoroughly research and identify the critical details our patients need to know in order to make informed decisions regarding their care.

Essential Job Duties

• Accurately verify benefits and eligibility to ensure that our patients can make informed decisions in regards to the cost associated with their healthcare plan.
• Research, review, and effectively document benefits and eligibility within our systems.
• Effectively communicate verification information both internally and externally to ensure that coverage is in place and claims are paying accurately.
• Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
• Provides an exceptional level of customer service to referring providers and patients by functioning as central point of contact to determine the most appropriate clinic for the patient and schedule an evaluation within 48 hours.
• Provides a communication hub to and from the company, patients, clinic teams, referring providers, and payers in regards to insurance plan and benefit knowledge.
• Act as a resource for insurance-related questions and needs, as a subject-matter expert and specialist in their field.
• Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information by being in constant communication with all Spooner clinics in order to facilitate a smooth transition for the patient.
• Develop a seamless relationship between the Central Client Services team and the Revenue Cycle Management team to ensure efficiency and value in reimbursements.
• Obtain initial insurance authorization when required for all new patients/initial evaluations.
• Ensure all patient records are accurate, complete, compliant, current and managed.

Education and Experience

• Ability to work under pressure and remain flexible to changing schedules and demands
• Excellent customer service skills
• Excellent oral and written communication and listening skills
• Ability to clearly and effectively communicate to both external and internal customers
• Excellent organizational skills (multi-tasking, prioritizing and following up)
• Demonstration of teamwork and initiative to get the job done
• Ability to apply common sense, understanding, and problem solving to daily activities
• 1-2 years Scheduling/Verifications experience preferred
• Bilingual (English/Spanish) strongly preferred

@SPT

Spooner is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy expert physical therapy and hand therapy at no cost and free access to a direct primary care team dedicated to keeping us healthy.

• $500 individual and $1,000 family deductibles
• Low premiums
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy