Intake Associate

We don’t just have a mission statement…we have a mission.

At Eugene Therapy Oregon Counseling (ETOC) our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.

Eugene Therapy Oregon Counseling (ETOC) realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are currently seeking a Full-Time Intake Associate in person in Eugene, Oregon.

The Intake Associate is responsible for speaking with potential clients and conducts potential new clients to gather necessary demographic and clinical information to determine the appropriate level of care. The intake associate will also help with administrative tasks such as sending intake paperwork, tracking which clients still need to complete paperwork, organizing incoming referrals, organize/update community referrals lists etc.

In addition to having excellent verbal and written communication skills, the intake associate must be able to multitask and handle working in a high-stress environment with a calm and professional demeanor and the demonstrate the ability to deal with a diverse group of colleagues and clients.

Schedule: Monday – Friday 8:00 am - 6:00 pm (Approximately)

Compensation: $20.00 - $22.00/hr

Advantages:

• Benefits: Medical, Dental, and Vision
• Paid Time Off (PTO)
• 401K company match

Requirements:

• High school or equivalent
• Bachelor's degree is preferred, however students completing their degree this year are encouraged to apply
• Experience: Customer Service: 1 year (Required)
• EHR systems: 1 year (Required)

Responsibilities:

• Aid the intake team in the pre-admission assessment process
• Aid the intake team with administrative tasks/projects as needed
• Effectively communicate billing/insurance information to prospective clients
• Ensure patient rights and confidentiality Document all communications related to participants in the defined system
• Provide support to the reception team with checking in clients
• Scheduling upcoming client visits, and answering phone calls as needed

Beneficial Skills & Experience:

• Operate in a collaborative manner
• Seek the involvement of others and value input on a wide-range of issues; be firm with boundaries; lead by example; be self-motivated and work well independently yet seek guidance when appropriate Proficient in Google Drive, Microsoft Office tools
• Multi-line telephones and EHR systems
• Excellent verbal and written communication skills
• Keen attention to detail and accuracy

About Eugene Therapy Oregon Counseling (ETOC)

Since 2010, Eugene Therapy Oregon Counseling (ETOC) has been providing individual, couples, and family counseling for children, teens, and adults throughout Oregon. Our clinicians are focused on meeting the mental health needs of our neighbors in Eugene, Springfield, and surrounding communities. Our combined team has broad counseling and psychiatric expertise, and we match our therapists to each client to address their specific needs and concerns.

Eugene Therapy Oregon Counseling (ETOC) is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.