Job description

What sets Route 1 Hyundai/Genesis of Brunswick apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a local, family-owned, and operated company, we believe in our people and in serving our clients.

Route 1 Hyundai/Genesis of Brunswick hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job, but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 1 Hyundai is a place to build your future, your way.

About Us:

• Under new ownership as of August 2022.
• We've ranked #1 for 3 months in a row & we're looking for the right team to help us continue to grow!
• We are open 9:00-9:00 Monday-Friday, 9:00-6:00 on Saturday, and closed on Sundays
• We offer our BDC Agents base pay plus commission & bonus
• We're building a brand new Genesis building shortly!
• Employee purchase program on both new & pre-owned cars
• Employee Parts & Service Discounts
• Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
• We offer a company-matched 401K
• Paid time off/Vacation time
• Ongoing training and development
• Room for advancement into management

What You’ll do each day:

• You will be managing a high-volume number of inbound/outbound calls and emails in a timely manner
• Respond to all customer internet inquiries via email, SMS, and phone in a timely manner
• Identify customer needs, schedule a sales appointment, and provide information about the vehicle and its availability
• Have knowledge of products and services, the purchase process, and the Hyundai and Genesis brands
• Document all customer contact activity in eLeads (CRM)
• Follow best practice guides for short- and long-term follow-up with customers
• Meet, or exceed, individual performance objectives:

*response time

*response rate

*appointment set rate

*follow-up activities

*close rate conversion

About You:

• Tech Savvy- we're going paperless!
• Quick learner, able to absorb substantive product and service information
• Excellent listening, verbal, and written communication skills
• Professional appearance and work ethics
• Comfortable making a high volume of outgoing calls, ranging from 70-100+ calls per shift
• Advanced computer & phone skills
• Prior retail, sales, service BDC, receptionist, call center, or sales
• Able to multi-task in a fast-paced environment
• Team player, with strong organizational and time management skills
• Must be able to work some evenings and Saturdays

**BDC experience preferred, but will train the right candidate!

**Bi-lingual is preferred, but not required.

If this sounds like you send us your resume for immediate consideration!

Job Type: Full-time

Pay: $53,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Monmouth Junction, NJ 08852: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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