JOB SUMMARY:

Coordinates pre-intake, registration process, and case management linkage to appropriate community services for Catholic Charities, Diocese of Trenton, Integrated System of Care (ISC).

DUTIES AND RESPONSIBILITIES:

• Receives and screens initial requests for services from various referral sources including hospital referrals, Quartet, and community sources.
• Collects pre-intake information, financial information, ISC Member Detail, verification of benefits, program assignments, schedules intake appointments, and implements follow-up for appointments not kept or canceled appointments.
• Coordinates intake scheduling and referrals with ISC Program Coordinator (APN), managers, clinicians, and clerical staff when appropriate.
• Enters and monitors data in Anasazi/Cerner/Millennium and Quartet databases.
• Works with ISC Team to develop systems for enhancing successful linkage to clients.
• Participates in evaluating overall service effectiveness. Reports all areas of concern or needs for development to the ISC Program Coordinator and Direct Supervisor.
• Uses supervision and training as opportunities to enhance professional competence.
• Provides initial case management linkage for consumers to appropriate internal and community services as a member of the ISC Treatment Team.
• Independently completes projects identified to enhance the ISC and departmental services
• Reviews psycho-social materials to determine appropriate level of programming.
• Knowledge of various insurances to facilitate linkage to services.
• Ability to adequately explain benefit information to staff and consumers.
• Provide detailed description of agency programs to consumers and referral sources.
• Adheres to policies and procedures for Registration and linkage activities including timeliness of activities/services and accuracy of documentation.
• Coordinate follow-up with referral sources concerning linkage.
• And other duties as required.