Job description
Summary:
The Director of Information Technology is a hands-on position responsible for leading the organization’s IT strategies, infrastructure design and support. This will include managing and maintaining the computing, software applications, cloud-based servers, and VoIP Infrastructure throughout the company, as well as, providing a reliable, secure, and responsive desktop environment. The Director of IT will manage and direct the company’s information technology (IT) operations and staff, ensuring the department provides efficient and effective technical support.
Interfaces with all internal company personnel and externally with vendors for both in-house and outsourced solutions and provides leadership, executive reporting, and day-to-day oversight for IT operations, security and support while ensuring maximum systems availability and meeting service level expectations.
Duties/Responsibilities:
-
Establishes, maintains, and documents the organization’s IT infrastructure.
-
Develops and maintains the organization’s computing and networking systems, including but not limited to; Microsoft Office 365, Active Directory, Azure, Virtual Windows Servers, switches and routers, multi-function printers, Five9, Salesforce and our proprietary software application TeleCare.
-
Manages information technology platforms and maintains network and systems health and seamless connectivity in a cloud environment, as well as, ensuring business continuity and/or other required backup and recovery processes and procedures.
-
Manages and develops IT staff including overseeing the day-to-day activities, hiring, training, and development of IT staff, setting team objectives, and coordinating individual activities.
-
Directs IT support staff activities and escalations, assist support staff if necessary.
-
Develops and manages support desk ticketing system, processes and support staff ensuring timely resolution of support calls and tickets.
-
Prioritizes infrastructure tasks to ensure seamless work experience and access for users both on-premise and remotely.
-
Plans for future growth, forecasting future needs, researching solutions, and making recommendations to senior management, participating in the strategic planning of the company’s IT operations and infrastructure.
-
Identify and understand security vulnerabilities and eliminate them with strategic solutions that increase data security.
-
Plans, coordinates, and implements appropriate IT security measures to protect data, software, and hardware.
-
Ensures all infrastructure solutions are compliant with corporate and industry standards.
-
Coordinates projects and support with outside vendors.
-
Develops documentation and solutions database to include configuration, procedures, problem resolution process associated with network, hardware/software, and information systems.
-
Develops policies and procedures for IT Security and Operations to meet various legal and regulatory requirements such as but not limited to HIPAA, Joint Commission, HITECH and others. Ensures operational adherence with stated policies and procedures.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.