Job description
In this role, you will be responsible for the day-to-day operations of Customer Care.
Major responsibilities include, but are not limited to:
- ensuring all calls are answered in a timely and efficient manner
- coaching and staff development
- ensuring agents are knowledgeable within their service line
- working closely with other service line managers to ensure smooth operations for the whole team
Experience managing staff in a healthcare 24/7 environment strongly preferred.
Experience working in or managing a call center strongly preferred.
Strong analytical skills required.
Comfortable working in a fast-paced, complex environment.
Strong customer service skills required.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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